Still have questions?
Order information
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When you place an order, you're reserving a made-to-order piece (see "How does on-demand work?" for why that takes a bit longer than off-the-rack shopping).
After ordering, we'll keep you updated on production and shipping status by email. Delivery is typically 3 to 6 weeks from order date; check the product page for the specific item's timeline. -
Yes, as soon as your order is placed, you'll receive a confirmation email. We'll then keep you updated by email as your item moves through production, and once it's shipped, with a track & trace link.
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We keep you updated on your order by email throughout the production process. Once your item is ready to ship, you'll receive a shipping confirmation with a track & trace link so you can follow it to your door.
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We can't change the details of a confirmed order, such as size or colour. If you need something different, the easiest option is to cancel and place a new order.
Cancelling is possible any time before your order ships. Just email us at support@thelaunchofficial.com and we'll take care of it. Do keep in mind that once you order, your piece goes straight into production, so cancelling means that item is no longer made specifically for someone, which is exactly what our on-demand model tries to avoid. So we'd really appreciate it if you only order when you're sure, and if you do need to cancel, please let us know as early as possible.
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Yes, as long as your order hasn't been scheduled for shipping or already shipped. Email us at support@thelaunchofficial.com as soon as possible with the correct address, and we'll update it for you if we still can.
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Contact us as soon as you notice, email support@thelaunchofficial.com or WhatsApp +31 6 38 58 81 51 (Mon–Fri, 9:30–17:30, reply within 24–48h).
For damaged or faulty items, include a photo of the issue plus your order number and receipt so we can process it quickly.