You're charged as soon as you place your order, not when it ships. Since we work on-demand, your piece only goes into production once your order and payment comes in.

Prices are shown in your local currency based on the country you've selected on the site, and you'll be charged in that same currency at checkout.

Yes, for orders within the EU, VAT is already included in the price you see. For orders outside the EU, any import duties or local taxes are determined by customs and are not included at checkout (see "Will I pay import duties?" under Shipping & Delivery).

Yes, you can enter your discount code either in your cart or on the checkout page, before completing payment.

Please note: discount codes are case-sensitive, and any extra spaces will prevent them from applying correctly. Discount codes cannot be combined with sale items to lower the price further.

A gift card is the perfect gift for someone who loves THE LAUNCH. Gift cards are sent straight to the recipient's email address, and you can include a personal message. We only offer digital gift cards, not physical ones.

Gift cards never expire and can be used on any order. As a digital product, they are not eligible for return.

You can purchase a gift card here.

Enter your gift card or store credit code at checkout, and the amount will be deducted from your order total. If it doesn't cover the full amount, you can pay the remainder with any of our other payment methods.

Please note: gift card codes are case-sensitive, and any extra spaces will prevent them from applying correctly. Gift cards also cannot be applied retroactively once an order has been placed.

Every product page has a Size Guide with detailed measurements for that specific piece — since fits vary by style, always check there rather than assuming your usual size. If you're between two sizes, we generally recommend sizing to your hip measurement: size up for a more relaxed fit, or down for a closer fit.